Use this page when an order is delayed, missing or marked delivered incorrectly and you want a more structured complaint.
Add the order and company details.
Tell us when it should have arrived and the current status.
Add the impact of the delay and the outcome you want.
Choose the tone.
Use the guide to understand what matters, gather the right facts and move into the matching builder with less guesswork.
Give the order number, item and expected delivery date clearly.
Say whether it is still missing, wrongly marked delivered or significantly late.
Explain why the delay matters instead of just saying you are unhappy.
Ask for a refund, cancellation, delivery update or compensation.
Order confirmations, tracking screenshots, support messages and proof of missed delivery windows.
Expected delivery date, current status, contact attempts and what remedy you want.
Always ask for a written response within a defined timescale.
The timeline matters in a delay complaint.
If you already chased the business, say so.
The retailer should know if you want delivery, refund or cancellation.
Complain about an order or delivery arriving late or not at all.
Dear Customer Support, I am writing to complain about order ORD-10502 for a coffee machine. The expected delivery date was 15 March 2026, but the item has still not been delivered. This delay has caused inconvenience because the item was needed urgently and I have already contacted your team without a clear resolution. Please provide a delivery update or confirm cancellation and refund within 7 days. Yours faithfully, Jane Smith
People often compare a few related scenarios before they choose the right builder. These links make that path easier.
Request a refund for faulty goods, poor service or cancellations.
Create a cancellation request for subscriptions, bookings or services.
Create a clear repair request letter for your landlord.
RequestDraft helps organise facts, evidence and wording. It is not a law firm, claims company or regulated advice service. Review names, dates, deadlines, evidence and final wording before sending anything.
Choose the closest guide so the draft does not mix different legal or complaint routes.
Receipts, photos, notices, messages and timelines make the final letter stronger.
Use the builder for structure, then check the final draft against your own facts.
Include the order number, expected date, current status, contact history and the remedy you want.
Yes. The builder covers that scenario too.
That depends on what outcome you want. The builder lets you choose the remedy.
Yes. It is built for both.