Start with the written timeline
Record when the problem began, when you first reported it, who you contacted, what response you received and whether access was offered.
Use this guide when a landlord or letting agent ignores a repair request, delays an appointment or fails to give a clear repair plan.
Record when the problem began, when you first reported it, who you contacted, what response you received and whether access was offered.
A follow-up should refer to the previous report, explain the current impact and ask for a repair appointment or written plan.
Attach or mention photos, videos, messages, inspection notes and access offers. The letter itself should still be readable.
If the repair issue creates serious health, safety, eviction or legal risk, use the draft as a written record and seek suitable outside support.
These links connect the guide to the closest template, checklist or builder so users can move to the right next step.
Continue with the closest RequestDraft page for this intent.
Open page →Continue with the closest RequestDraft page for this intent.
Open page →Continue with the closest RequestDraft page for this intent.
Open page →Continue with the closest RequestDraft page for this intent.
Open page →Yes, if the first contact was ignored, unclear or not recorded properly. Keep the follow-up factual.
Include the original report date, current issue, impact, access availability, evidence and the action you now want.
No. It helps with written drafting and record keeping only. Serious housing issues may need advice.