Use a refund request for the first clear ask
If you have not yet made a proper written request, start with a refund request letter that identifies the purchase, issue and outcome.
Use this guide to choose between a first refund request, faulty item letter and refund complaint when a business owes you money back.
If you have not yet made a proper written request, start with a refund request letter that identifies the purchase, issue and outcome.
Faulty goods need evidence of the defect, purchase details, date noticed and a clear request for refund, repair or replacement.
If the business refuses, delays or ignores the first request, use a complaint structure that summarises previous contact and asks for a written response.
These links connect the guide to the closest template, checklist or builder so users can move to the right next step.
Continue with the closest RequestDraft page for this intent.
Open page →Continue with the closest RequestDraft page for this intent.
Open page →Continue with the closest RequestDraft page for this intent.
Open page →Continue with the closest RequestDraft page for this intent.
Open page →Use a refund request letter first unless the business has already ignored or refused a clear request.
Use the faulty item refund letter because it gives the fault and evidence more focus.